Over the past 24 years, I’ve read thousands of resumes, interviewed hundreds of people, and hired across multiple companies. I thought I had a ton of experience — until I met Cecilia and Victoria. I’m in awe.
Why? Because Cecilia and Victoria are true experts at sourcing new team members. The other day, I did a quick calculation: between them, it’s easily over 40,000 interviews throughout their careers. That’s an incredible amount of experience.
And I’m not saying this because they are part of my team, but because I’ve seen firsthand how much hiring has changed over the past 24 months — more than it did in the previous 24 years. Hiring hasn’t gotten easier. Quite the opposite.
I think this is one of the biggest challenges small companies face today: finding the right people in a sea of opportunities. Getting hiring right determines the success of any business. Get it right, and the business grows. Get it wrong, and it stagnates.
Here are three timeless techniques Cecilia and Victoria use when interviewing candidates after scanning thousands of applications:
1. Details that hurt
Anyone can talk about wins. The real test is whether they can tell the story behind them in vivid detail — what really happened, who was involved, and what the friction was. They even ask small things like what the weather was like during a specific event to test authenticity.
2. Process over polish
They ask candidates to walk through how they did something, step by step. Real experience is a little messy. Made-up experience sounds like bullet points. They look for the small missteps and corrections that prove genuine experience.
3. The pause
Real memory makes people stop and think. Over-rehearsed answers don’t. When on a video interview, do the eyes move slightly as they recall, or do they stay fixed? That’s a subtle but powerful signal.
These are fundamentals in a hiring process that has only gotten more complex in recent months. But they remain the foundation — even in a world of a thousand resumes and AI-polished applications.
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When Losing a Client Feels Like a Win
I lost a client, and I’m actually happy about it.
Let me explain.
A while back, we placed a fantastic team member with what is now our former client. She did such a great job from day one, showing perfect culture and role fit, that they decided to hire her directly.
Yes, it happens in outsourcing. But here’s what really bothered me: poaching talent doesn’t just break terms. It breaks trust and destroys culture.
I believe the most valuable thing a business owner has is their reputation with clients, suppliers, and teams. Breaking terms sends a signal to that employee and to the rest of the team that shortcuts and small acts of dishonesty are acceptable. In the long run, that erodes trust and damages both the business owner’s and the company’s reputation.
Great cultures are built on respect and integrity.
And if a client shows us they don’t believe in that, then we’re simply not a good fit.Because without values, there is no partnership.
What do you think? Does a little cheating corrode team and company culture?
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Why Teams Still Hesitate
Why Teams Still Hesitate
Most leadership tension comes from one thing people rarely admit.
Unfinished decisions.
Not bad decisions.
Not wrong decisions.
Decisions that were never fully made or clearly communicated.
You see it when priorities keep shifting.
When people ask the same questions in different meetings.
When execution feels hesitant instead of decisive.
What’s happening underneath is uncertainty.
Teams can handle change.
They can handle bad news.
They can even handle tough goals.
What they struggle with is ambiguity that lingers.
Strong leaders close loops.
They say
This is the decision.
This is why we made it.
This is what it means for you.
This is what we are not doing right now.
That clarity creates relief.
People stop second guessing.
They stop waiting for permission.
They move with confidence because the ground feels solid again.
Leadership is not about keeping options open forever.
It is about knowing when it is time to choose and helping others move forward with you.
If your team feels stuck, look for the open loops.
They are usually where the energy is leaking.
Because the strongest teams are not the ones with the smartest answers.
They are the ones asking the best questions together.
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Hire from Clarity, Not Overwhelm
Add Your Heading Text Here
Most hiring problems aren’t talent problems.
They’re clarity problems.I see this all the time.
A founder says,
“We need a marketing manager.”What they actually mean is:
“I’m overwhelmed and I don’t want to think about marketing anymore.”That’s not a role.
That’s a feeling.When you hire from overwhelm instead of clarity, three things happen:
You bring someone in without a defined outcome.
You stay the bottleneck because decisions still live in your head.
You blame the hire when nothing changes.
Relief doesn’t come from adding people.
It comes from defining outcomes.Before you hire, ask yourself:
• What does success look like in 90 days?
• What decisions will this person own without me?
• What will no longer live in my brain?If you can’t answer those clearly, you’re not ready to hire.
You’re ready to design.The best hires don’t add activity.
They subtract pressure.And that’s when growth finally feels sustainable.
If you’re hiring right now, are you adding capacity… or just adding complexity?
