The best lessons don’t come from books. Sometimes, they come from a night at Coldplay with a friend.
Last week, I met up with Dan Baker from Valatam in East London, just before the Coldplay concert. Technically, Dan is a competitor, he runs two outsourcing agencies. Most people would hold back in that situation. I don’t.
Why? Because I met Dan through EO, the Entrepreneurs’ Organization. And in EO, I learned that even when we’re in the same industry, we don’t compete with each other. The only real competition is with ourselves.
To grow my business, I need to grow myself not fear what competitors are doing. That’s why every time Dan and I meet, we talk openly. And I walk away with ideas, feedback, and perspectives you can only get from someone who’s walked the same road.
I’m grateful for friends who prove that you can cheer each other on, learn from each other, and still win in business.
P.S.: The Coldplay concert made a memory. But peer learning makes change.
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The Real Cost (and Value) of Outsourcing
There’s a common misconception about outsourcing: that agencies charge double what employees get.
Looks like a nice business model, doesn’t it?
Here’s what most business owners don’t see.
Before a single interview happens, a good agency has already spent hours on these five things:
1️⃣ Understanding the company, its values, its workflow, its pain points.
2️⃣ Writing and rewriting the job description so it actually reflects what’s needed, not just what sounds good.
3️⃣ Filtering hundreds of applications, spotting who’s real and who’s copy-pasted their resume with AI.
4️⃣ Vetting for skills and mindset, because the wrong attitude costs more than the wrong tool.
5️⃣ Mapping cultural fit: who will thrive with your leadership style, your pace, your expectations.By the time a small business owner finally meets a candidate, the real work has already been done, even if they never saw it.
The value isn’t in “finding someone.”
The value is in hiring with a level of quality most small companies struggle to reach, simply because they don’t hire often enough to build these systems themselves.Good outsourcing doesn’t cost you more. It saves you from paying for the same mistake twice.
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For a long time, I turned a blind eye to this…
I’ve never posted much here, and definitely not personally.Yet I think it’s time I share why I’m doing what I’m doing.I believe it’s relevant to many other business owners around me. For years, I outsourced work to the Philippines.The numbers add up but it never feels quite right when a team member has to work a night shift while I enjoy the light of the day.
I remember one call in particular: It was late afternoon my time and the middle of the night for her.She showed up to our call knowing that her kids would soon wake up, expecting a happy, well rested mom…
And I felt my discomfort.
She was sacrificing the quality of her family life while I was growing my business.Is this what work-life balance and team health are supposed to feel like? We say we care about work-life balance. About being values-driven. About team health. But when our business depends on someone else working shifts we would refuse, I struggle to look myself in the mirror. Aren’t we quietly lying to ourselves?I didn’t like asking that question because for a long time, I didn’t have a better solution.
Until a few years ago, when I flew to Buenos Aires for an EO conference, not expecting much. But something clicked and I realised I might have found a better way:
- US-aligned time zones.
- Cultural chemistry I hadn’t felt elsewhere.
I tested a few placements for my office supply business. It worked better than I expected.
So I built a team.
And now I’ve built a company around it. Staff4Half didn’t start as a business plan. It started as a gut check. I believe there’s a better way to build a company. If you’ve wrestled with this too, I’d love to hear your take.
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Hi, I’m Rosemary. In the past 15 years, I’ve built three businesses in the US, Puerto Rico, and Argentina.
If you believe in leading with trust and building with heart, I invite you to follow me and connect with a community of founders building together.
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