There’s a common misconception about outsourcing: that agencies charge double what employees get.
Looks like a nice business model, doesn’t it?
Here’s what most business owners don’t see.
Before a single interview happens, a good agency has already spent hours on these five things:
1️⃣ Understanding the company, its values, its workflow, its pain points.
2️⃣ Writing and rewriting the job description so it actually reflects what’s needed, not just what sounds good.
3️⃣ Filtering hundreds of applications, spotting who’s real and who’s copy-pasted their resume with AI.
4️⃣ Vetting for skills and mindset, because the wrong attitude costs more than the wrong tool.
5️⃣ Mapping cultural fit: who will thrive with your leadership style, your pace, your expectations.
By the time a small business owner finally meets a candidate, the real work has already been done, even if they never saw it.
The value isn’t in “finding someone.”
The value is in hiring with a level of quality most small companies struggle to reach, simply because they don’t hire often enough to build these systems themselves.
Good outsourcing doesn’t cost you more. It saves you from paying for the same mistake twice.
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Leading with Respect: Letting People Find Their Sweet Spot
Letting go shouldn’t be hard. What if we approached endings differently? What if a team member leaving was simply the next step in helping them find their next sweet spot?
I believe we’re not marrying our team members, and they’re not marrying us. No job is forever—and that’s okay. Everyone has a sweet spot, a place where their strengths shine and where they are at their best. Sometimes that place changes. When it does, it’s our job as leaders to meet that moment with respect, not regret.
Take Augustina. She joined Staff4Half as a salesperson and gave it her all. But we knew her calling was in recruitment, not sales. So when the right opportunity came, she took it—and we cheered her on.
Yes, we’re sad to see her go. She leaves behind a gap. But more than anything, I am proud to have been part of her journey, and proud to see her step fully into what she’s meant to do.
Because I believe that good leadership means keeping your people’s well-being at heart—even when it takes them in a different direction.
P.S.: Today is her first day, and we wish her all the best.
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The Best Lessons Don’t Come From Books, They Come From People
The best lessons don’t come from books. Sometimes, they come from a night at Coldplay with a friend.
Last week, I met up with Dan Baker from Valatam in East London, just before the Coldplay concert. Technically, Dan is a competitor, he runs two outsourcing agencies. Most people would hold back in that situation. I don’t.
Why? Because I met Dan through EO, the Entrepreneurs’ Organization. And in EO, I learned that even when we’re in the same industry, we don’t compete with each other. The only real competition is with ourselves.
To grow my business, I need to grow myself not fear what competitors are doing. That’s why every time Dan and I meet, we talk openly. And I walk away with ideas, feedback, and perspectives you can only get from someone who’s walked the same road.
I’m grateful for friends who prove that you can cheer each other on, learn from each other, and still win in business.
P.S.: The Coldplay concert made a memory. But peer learning makes change.
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