I barely checked my email for the past two weeks and drastically reduced my workload. It’s summer, and I’ve been traveling through Europe. On my way to Bulgaria, I had breakfast with Janet Bell, who happened to be here as well. Janet and I have known each other for years, going back to our time in OPWIL (Office Products Women in Leadership).
Even though so much has changed around us, our connection was instant. We enjoyed coffee in the sun and talked about the changes AI is bringing to the office supply space.
That conversation reminded me of something I’ve come to appreciate deeply: as business owners, we need to build companies that can run without us. If my business can’t operate while I’m away, while I’m traveling, then it’s time to redesign the system.
Here’s what made that possible for me:
✔️ Delegation rooted in trust
✔️ Systems that carry the weight
✔️ People who show up and take ownership
It sounds so obvious and even banal, yet it took me years to get right. And I see so many business owners who know this, yet still struggle to find the right people who allow them to let go.
This trip gave me gratitude for the freedom I’ve been able to build.
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When I Slow Down, I Speed Up
Think two days away from work is a luxury? I just spent two days with my Forum.
A couple of years ago, the idea of being away from work for two full days seemed ludicrous to me. I thought I had to be in the business always—leading with my sheer presence. Only when I joined Entrepreneurs’ Organization did I realize: if I’m always in my business, I never get to see it clearly from the outside.
Stepping away gives me the clarity I need to lead with focus and passion.
This time, I spent two days with my EO Latin Bridge Forum, a group of business owners from across Latin America.
How does a Bridge Forum work? We meet every few months in a different part of the world to ask ourselves the bigger questions—together and of each other.
And every time I do this, every time I step away from the day-to-day (still with a little hesitation), I discover the same truth:
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When I slow down, I speed up.
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When I get clear, I execute faster.
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When I ask myself “what’s next in life?” I start moving toward what actually matters.
Doing this work together with my Forum mates makes the experience even more powerful. These two days don’t cost me momentum—they give me more of it. Because when I return to my team with clarity, that clarity becomes theirs too.
Grateful for the reflections, the honesty, and the space held by:
Stephanie Camarillo, Ashish Khera, Takeshi Nobuhara, Vinoo Varghese, Jennifer Cohen, Daniel Levy, Alejandra Leon.So let me ask you: what’s next in life for you?
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When Losing a Client Feels Like a Win
I lost a client, and I’m actually happy about it.
Let me explain.
A while back, we placed a fantastic team member with what is now our former client. She did such a great job from day one, showing perfect culture and role fit, that they decided to hire her directly.
Yes, it happens in outsourcing. But here’s what really bothered me: poaching talent doesn’t just break terms. It breaks trust and destroys culture.
I believe the most valuable thing a business owner has is their reputation with clients, suppliers, and teams. Breaking terms sends a signal to that employee and to the rest of the team that shortcuts and small acts of dishonesty are acceptable. In the long run, that erodes trust and damages both the business owner’s and the company’s reputation.
Great cultures are built on respect and integrity.
And if a client shows us they don’t believe in that, then we’re simply not a good fit.Because without values, there is no partnership.
What do you think? Does a little cheating corrode team and company culture?
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