I lost a client, and I’m actually happy about it.
Let me explain.
A while back, we placed a fantastic team member with what is now our former client. She did such a great job from day one, showing perfect culture and role fit, that they decided to hire her directly.
Yes, it happens in outsourcing. But here’s what really bothered me: poaching talent doesn’t just break terms. It breaks trust and destroys culture.
I believe the most valuable thing a business owner has is their reputation with clients, suppliers, and teams. Breaking terms sends a signal to that employee and to the rest of the team that shortcuts and small acts of dishonesty are acceptable. In the long run, that erodes trust and damages both the business owner’s and the company’s reputation.
Great cultures are built on respect and integrity.
And if a client shows us they don’t believe in that, then we’re simply not a good fit.
Because without values, there is no partnership.
What do you think? Does a little cheating corrode team and company culture?
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The Hiring Conversation: Building Teams with Heart
Some ideas arrive fully formed.
But others take years to find their place. For me, building companies has always been more than just building products or services. It’s about the people:The ones we hire,
The ones we grow with, and sometimes
The ones we have to let go.
Over the years, I’ve come to embrace that people component more and more. Leadership without people at heart is nothing. That’s why I’m bringing back The Rosemary Czopek Podcast with a new season called ‘The Hiring Conversation’. I want this to be a place for candid, open talks with (women) founders about what it really takes to build great teams from people:How do they hire?
How do they lead?And how do they build teams that last?
We’ll talk about what worked, and most importantly, what didn’t. Because it’s the failures that teach us the most. Learning from those who’ve been there and are willing to share their experiences has always been the most effective for me. And that’s what I want this new season to be:
A place for mutual learning.
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For a long time, I turned a blind eye to this…
I’ve never posted much here, and definitely not personally.Yet I think it’s time I share why I’m doing what I’m doing.I believe it’s relevant to many other business owners around me. For years, I outsourced work to the Philippines.The numbers add up but it never feels quite right when a team member has to work a night shift while I enjoy the light of the day.
I remember one call in particular: It was late afternoon my time and the middle of the night for her.She showed up to our call knowing that her kids would soon wake up, expecting a happy, well rested mom…
And I felt my discomfort.
She was sacrificing the quality of her family life while I was growing my business.Is this what work-life balance and team health are supposed to feel like? We say we care about work-life balance. About being values-driven. About team health. But when our business depends on someone else working shifts we would refuse, I struggle to look myself in the mirror. Aren’t we quietly lying to ourselves?I didn’t like asking that question because for a long time, I didn’t have a better solution.
Until a few years ago, when I flew to Buenos Aires for an EO conference, not expecting much. But something clicked and I realised I might have found a better way:
- US-aligned time zones.
- Cultural chemistry I hadn’t felt elsewhere.
I tested a few placements for my office supply business. It worked better than I expected.
So I built a team.
And now I’ve built a company around it. Staff4Half didn’t start as a business plan. It started as a gut check. I believe there’s a better way to build a company. If you’ve wrestled with this too, I’d love to hear your take.
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Hi, I’m Rosemary. In the past 15 years, I’ve built three businesses in the US, Puerto Rico, and Argentina.
If you believe in leading with trust and building with heart, I invite you to follow me and connect with a community of founders building together.
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New episode of The Hiring Conversation is out!
EP 05: How To Build a High Trust Remote Team as a Founder With Felena Hanson
This week I sit down with Felena Hanson, Founder of Hera Hub, to talk about what founders often get wrong about remote leadership.
We unpack:
– Why trust is not a personality trait, it’s a design decision
– The difference between accountability and control
– How to create connection without micromanaging
– What high-performing remote teams actually need from their founder
One of my favorite takeaways:
High trust doesn’t mean “hands off.”
It means clear expectations, strong communication rhythms, and real ownership.
If you’re building remotely (or thinking about it), this conversation will challenge how you define leadership.
🎧 Listen now on Spotify, Apple Podcasts, or wherever you stream.
And let me know what’s been the hardest part of leading remotely for you?
