Raising Salaries Won’t Fix Your Turnover Problem
I’ve seen companies with sky-high churn, and others paying exactly the same where employees stick around for years.
Both assume that’s just how it is. The struggling ones blame it on the salary, saying they can’t pay enough.
Here’s what I believe: turnover is rarely about the paycheck. It’s almost always about purpose.
When we get a new inquiry and see people leaving in waves, that’s not a pay problem. That’s a culture problem hiding in plain sight.
Often these companies pay well, yet people still leave. Meanwhile, the businesses with the lowest churn have something different in common: their people know why they’re there, because they feel part of something that matters.
I don’t believe people leave companies. They leave bosses and organizations that fail to give their work meaning.
If you want people to stay, you don’t need free kombucha or another salary bump. You need to lead with purpose. And sometimes, the smallest gestures mean the most:
• A thank you when it counts
• A birthday remembered
• A dinner where work doesn’t come up
Before you raise another salary, ask yourself: does each and every team member know why they’re here?
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Freedom Doesn’t Come From Growth Alone
Most entrepreneurs start a business for two reasons: they want to do something better, and they want freedom. We build, we push forward, and eventually, we fix the problem. But freedom? That’s harder to reach.
We get caught in the fixing, and we convince ourselves that only if we grow, freedom will come. It took me time, and a few detours, to figure out how to build a business that doesn’t just work, but that works without me in every detail.
Now I focus less on fixing everything and more on building teams that run without me. Because freedom doesn’t come from growth alone. Freedom comes from clarity, structure, and a team that can move the business forward without me.
If you’re stuck in the fixing, maybe it’s time to design a business that frees you, not just feeds you.
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When Losing a Client Feels Like a Win
I lost a client, and I’m actually happy about it.
Let me explain.
A while back, we placed a fantastic team member with what is now our former client. She did such a great job from day one, showing perfect culture and role fit, that they decided to hire her directly.
Yes, it happens in outsourcing. But here’s what really bothered me: poaching talent doesn’t just break terms. It breaks trust and destroys culture.
I believe the most valuable thing a business owner has is their reputation with clients, suppliers, and teams. Breaking terms sends a signal to that employee and to the rest of the team that shortcuts and small acts of dishonesty are acceptable. In the long run, that erodes trust and damages both the business owner’s and the company’s reputation.
Great cultures are built on respect and integrity.
And if a client shows us they don’t believe in that, then we’re simply not a good fit.Because without values, there is no partnership.
What do you think? Does a little cheating corrode team and company culture?
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When I Slow Down, I Speed Up
Think two days away from work is a luxury? I just spent two days with my Forum.
A couple of years ago, the idea of being away from work for two full days seemed ludicrous to me. I thought I had to be in the business always—leading with my sheer presence. Only when I joined Entrepreneurs’ Organization did I realize: if I’m always in my business, I never get to see it clearly from the outside.
Stepping away gives me the clarity I need to lead with focus and passion.
This time, I spent two days with my EO Latin Bridge Forum, a group of business owners from across Latin America.
How does a Bridge Forum work? We meet every few months in a different part of the world to ask ourselves the bigger questions—together and of each other.
And every time I do this, every time I step away from the day-to-day (still with a little hesitation), I discover the same truth:
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When I slow down, I speed up.
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When I get clear, I execute faster.
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When I ask myself “what’s next in life?” I start moving toward what actually matters.
Doing this work together with my Forum mates makes the experience even more powerful. These two days don’t cost me momentum—they give me more of it. Because when I return to my team with clarity, that clarity becomes theirs too.
Grateful for the reflections, the honesty, and the space held by:
Stephanie Camarillo, Ashish Khera, Takeshi Nobuhara, Vinoo Varghese, Jennifer Cohen, Daniel Levy, Alejandra Leon.So let me ask you: what’s next in life for you?
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