You’re not bad at hiring. You’re just chasing a unicorn.
You want someone who can manage your calendar, write your newsletters, run operations, handle support, think like a strategist, execute like a machine, and work across four time zones—all for under $2,000 a month.
Here’s the hard truth: that person doesn’t exist. And if they did, they wouldn’t apply to your job.
So here’s what to do instead:
1️⃣ Write down everything you wish this person would do.
2️⃣ Circle the three most critical things.
3️⃣ Build a role around those—not all seventeen.
Hiring isn’t about finding magic. It’s about making tradeoffs. Clarity beats fantasy. Every time.
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Delegation Done Right: Ethical Outsourcing That Changes Lives
Kande used to work late nights folding jeans. Now she manages vendor emails for a U.S.-based client, and I’m not sure who’s happier—her or me. It’s stories like these that remind me every day that this isn’t just staffing:
It’s giving people a life they deserve.
I started outsourcing to Argentina to find more reliable help without breaking the bank. I needed support for my U.S. business, and Argentina offered:
- Bilingual talent
- Time-zone alignment
- Cultural proximity
At the time, I only saw these three benefits. What I didn’t realize was the positive impact we could have on a hire in Argentina, and that’s what turned this into something bigger for me. Because what keeps me going isn’t the cost savings—it’s watching lives shift on both sides of the hire.
The story of Kande stands out to me. Before we worked together, she was in retail, working late shifts, enduring long commutes, and earning a paycheck that barely covered her bills. There were nights she even skipped meals just to save a few pesos. Then we placed her with a U.S.-based client: a remote role, an aligned time zone, and triple the pay. Everything changed.
She’s still working hard, but now she’s home when her kids are. She’s saving money for the first time and building confidence. She’s showing up energized and being seen for what she can do. That’s the part that never gets old for me.
I believe that when delegation is done right, everyone wins. This is ethical business.
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Leading with Love: Lessons from Elizabeth Garvish
I just recorded a podcast with Elizabeth Garvish, founder of Garvish Immigration Law Group, LLC.
Her story reminded me how much leadership is about trusting people we can’t always see and choosing what Elizabeth calls “love.” In practice, that means leading with empathy, trust, and courage, even when leading from afar.
Elizabeth runs a fully distributed team with lawyers and staff across the United States, Spain, Argentina, Colombia, and Honduras.
Her goal is simple yet powerful: to build the happiest law firm in America.
My top three takeaways:
1️⃣ Love as a leadership system
Elizabeth doesn’t lead with rules; she leads with trust. Her team works globally, across time zones and cultures, connected not by oversight but by shared values.2️⃣ Flexibility as a gift, especially for working mothers
Her firm is built around women, many of them mothers, who can choose how and where they work. She proved that flexibility doesn’t have to reduce performance.3️⃣ Structure makes freedom possible
Behind the idea of “love” is solid structure: EOS meetings, SOPs in Trainual, and remote systems that make clarity the default. It’s a vivid reminder that this is how culture scales beyond the office.For me, this conversation reinforced that remote leadership requires a different set of skills, approaches, and practices—and that it absolutely works. When trust, support, and clarity are part of the system, teams don’t just function remotely; they thrive.
Grateful to Elizabeth for sharing her vision of what leading with love looks like in the real world.
Full episode coming soon. 💫
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When Losing a Client Feels Like a Win
I lost a client, and I’m actually happy about it.
Let me explain.
A while back, we placed a fantastic team member with what is now our former client. She did such a great job from day one, showing perfect culture and role fit, that they decided to hire her directly.
Yes, it happens in outsourcing. But here’s what really bothered me: poaching talent doesn’t just break terms. It breaks trust and destroys culture.
I believe the most valuable thing a business owner has is their reputation with clients, suppliers, and teams. Breaking terms sends a signal to that employee and to the rest of the team that shortcuts and small acts of dishonesty are acceptable. In the long run, that erodes trust and damages both the business owner’s and the company’s reputation.
Great cultures are built on respect and integrity.
And if a client shows us they don’t believe in that, then we’re simply not a good fit.Because without values, there is no partnership.
What do you think? Does a little cheating corrode team and company culture?
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