I didn’t start a company to be told which chair to buy, how many minutes a lunch break has to be, or whether my break room snacks meet code. I started it because I believed in building something better, and I wanted a team to build it with.
But what I’ve learned over 13 years as a California employer is this: the system doesn’t trust employers to care about their people. It assumes we’re out to exploit, and it assumes compliance creates care. So it piles on rule after rule, not realizing that the weight of all this regulation doesn’t protect good people—instead, I believe it crushes the ones who are trying to be good people.
As a female entrepreneur, I’ve always wanted to give my team the best. Yet I’ve spent more time worrying about lunch break laws than about how to help my people grow. To me, that’s not what leadership is supposed to look like.
Because I believe the best entrepreneurs do care. We remember birthdays. We pull all-nighters. We put payroll before profit. Not because a rulebook told us to, but because that’s who we entrepreneurs are. But somewhere along the way, the system forgot that.
It breaks my heart that the system stifles the very people who build businesses. And I believe that by doing this, we’re not protecting workers—we’re shrinking futures. More and more founders I know are looking abroad, not for cheaper labor, but for the freedom to lead well again.
And that should worry us all. Because when the American dream becomes unlivable for its dreamers, the dream doesn’t die—it just moves to another country.
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You Can’t Build Loyalty With a Tight Fist
Raising Salaries Won’t Fix Your Turnover Problem
I’ve seen companies with sky-high churn, and others paying exactly the same where employees stick around for years.
Both assume that’s just how it is. The struggling ones blame it on the salary, saying they can’t pay enough.
Here’s what I believe: turnover is rarely about the paycheck. It’s almost always about purpose.
When we get a new inquiry and see people leaving in waves, that’s not a pay problem. That’s a culture problem hiding in plain sight.
Often these companies pay well, yet people still leave. Meanwhile, the businesses with the lowest churn have something different in common: their people know why they’re there, because they feel part of something that matters.
I don’t believe people leave companies. They leave bosses and organizations that fail to give their work meaning.
If you want people to stay, you don’t need free kombucha or another salary bump. You need to lead with purpose. And sometimes, the smallest gestures mean the most:
• A thank you when it counts
• A birthday remembered
• A dinner where work doesn’t come upBefore you raise another salary, ask yourself: does each and every team member know why they’re here?
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When Losing a Client Feels Like a Win
I lost a client, and I’m actually happy about it.
Let me explain.
A while back, we placed a fantastic team member with what is now our former client. She did such a great job from day one, showing perfect culture and role fit, that they decided to hire her directly.
Yes, it happens in outsourcing. But here’s what really bothered me: poaching talent doesn’t just break terms. It breaks trust and destroys culture.
I believe the most valuable thing a business owner has is their reputation with clients, suppliers, and teams. Breaking terms sends a signal to that employee and to the rest of the team that shortcuts and small acts of dishonesty are acceptable. In the long run, that erodes trust and damages both the business owner’s and the company’s reputation.
Great cultures are built on respect and integrity.
And if a client shows us they don’t believe in that, then we’re simply not a good fit.Because without values, there is no partnership.
What do you think? Does a little cheating corrode team and company culture?
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The Best Lessons Don’t Come From Books, They Come From People
The best lessons don’t come from books. Sometimes, they come from a night at Coldplay with a friend.
Last week, I met up with Dan Baker from Valatam in East London, just before the Coldplay concert. Technically, Dan is a competitor, he runs two outsourcing agencies. Most people would hold back in that situation. I don’t.
Why? Because I met Dan through EO, the Entrepreneurs’ Organization. And in EO, I learned that even when we’re in the same industry, we don’t compete with each other. The only real competition is with ourselves.
To grow my business, I need to grow myself not fear what competitors are doing. That’s why every time Dan and I meet, we talk openly. And I walk away with ideas, feedback, and perspectives you can only get from someone who’s walked the same road.
I’m grateful for friends who prove that you can cheer each other on, learn from each other, and still win in business.
P.S.: The Coldplay concert made a memory. But peer learning makes change.
